Questions and answers

Straight answers for shop owners. Missing something? Email us.

The app and your laser

Which version of LightBurn do I need?

Any LightBurn that can import an SVG file (File → Import). We use LightBurn 2.1 in our own shop. The app does not install or change LightBurn.

Which lasers does it work with?

Any laser LightBurn can run. The app only makes the SVG file; LightBurn sends it to your laser. Pick a plaque width that fits your bed. You set speeds, powers and modes in LightBurn as usual.

What sizes can I make?

Click 24" or 36", or type any width in inches or millimeters (30, 30", 762mm). The height follows the plaque shape. A 24" USA plaque is 15.189" tall.

Which plaque shapes are there?

Three: the USA, a Straight Flag and a Tattered Flag. You can switch between them at any time, and your design stays.

Does it make a LightBurn project file (.lbrn2)?

No. It makes an SVG file, which LightBurn imports with every part on its own layer color. You set Line, Fill or Image, speed and power in LightBurn.

Does it run on a Mac?

No. It runs on Windows 10 (version 1809 or newer) and Windows 11, 64-bit.

Logos and text

What is the shared logo library?

Logos we publish for everyone who uses the app. They show up in your library by themselves, sorted by branch (Army, Marine Corps, Navy, Air Force, Space Force, Coast Guard, National Guard) and by kind: emblems and seals, unit patches, badges and tabs, rank, MOS insignias and artwork. MOS insignias for the Marine Corps are included.

The app checks for new logos when it starts, every 15 minutes while it is open, and when you click Check now. Offline, it uses the logos it already has. A plaque keeps the logos it uses.

Can I use my own logos?

Yes. Click Import and pick an SVG, PNG or JPG file, or drop files into your library folder (Documents\USA Plaque Designer\Library by default). Pictures need at least 1000 pixels on their longer side. A plain background around a logo is made see-through for you.

Your own logos stay on your PC. They are never uploaded to the shared library or anywhere else.

Can I keep my logos in Google Drive or OneDrive?

Yes. Choose a synced folder with File → Choose Library Folder…. Every PC that points at the same folder sees the same logos, and you can add logos from your phone. Set the folder to stay available offline.

Can a logo be engraved instead of glued on?

Yes. Every logo is in the exported file with its engraving and its cut line, so in LightBurn you engrave it on the flag, cut it out to glue on, or both. In the Finished view and in proofs, each logo shows in Color (a glued-on piece) or Black & white (burnt into the stained wood).

How many fonts are there?

56 fonts in 40 families: small caps, stencil, slab, serif, sans, condensed, script, blackletter and display. You can add your own TrueType or OpenType fonts.

Buying, keys and PCs

How much does it cost?

$149 once. No subscription. All future updates are included.

Can I try it first?

Yes. Install it and use every feature free for 3 days. No key, account or card needed.

How many PCs can I use it on?

Up to 3 PCs at a time with one key. To move it to another PC, deactivate it on the old one first. How to move a key.

Does it need the internet?

Once, to activate your key. After that it works offline and checks in with our key server now and then when the PC is online. New shared logos also need the internet. Laying out, saving and exporting work offline.

Are updates included?

Yes, all of them. The Microsoft Store installs updates by itself.

How do I pay? Do I need an account?

You pay on Stripe's secure checkout page. There is no account to make. Your key is emailed to the address you give at checkout. We never see your card number.

I lost my key. What now?

Use the resend form with the email address you bought it with, and we'll send it again.

Can I get a refund?
PLACEHOLDER

Mike's refund policy goes here, in his own words.

Privacy

Does the app send my designs anywhere?

No. Your plaques, logos, exports and settings stay on your PC, in the folders you choose. See the privacy policy for what the key server keeps.

Still have a question?

Email us. We make these plaques ourselves and are happy to help.